Frequently Asked Questions
Everything you need to know about Rock Machinery's premium fashion gear.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our online portal to generate a prepaid shipping label for your return or exchange.
What payment methods do you accept?
Rock Machinery accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical manufacturing. Our 'Industrial Chic' collection uses 100% organic cotton and recycled polyester to minimize our environmental footprint.
Can I track my package after it ships?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery progress in real-time.